Position: Inside Sales Account Manager

Duration: Direct Hire

Location: Birmingham, AL

Salary: 50-65k + commissions (total earning potential between 85-95k)

Travel: Less than 25% (1-2 times per year)

Job Description

The Inside Sales Representative will be responsible for developing existing leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. You should be able to close sales and meet targets.  The ideal candidate will be motivated and well-spoken.

To be successful as an inside sales representative you should be able to build instant rapport and achieve customer satisfaction. A top inside sales representative should also be very competitive and a good listener. 

The Inside Sales Representative is responsible for the support and monitoring of our Customer Relationship Management tool (CRM). You will join an existing sales team, gaining experience from seasoned sales experts with broad exposure to several industries.  On the job training is provided.

About the Company

We are a nationwide, full-service information security consulting firm based in Birmingham, Alabama.  We are proud to be an independent, vendor-agnostic, information security-only company focused on providing clients with consulting and managed services to achieve their information security goals.  Our company works with many industries including legal, finance, healthcare, education, utilities, environmental, and with IT service providers.  We are growing. To continue our success, we are looking for talented information technology/ information security professionals.

Key Responsibilities

• Communicating with customers, making outbound calls to potential and existing customers, and following up on leads
• Assisting existing Sales professionals on communicating with customers, setting up meetings, building reports and delivering proposals
• Understanding customers’ needs and identifying sales opportunities
• Answering potential customers’ questions and sending additional information per email
• Keeping up with product and service information and updates
• Creating and maintaining a database of current and potential customers
• Explaining and demonstrating features of products and services
• Staying informed about competing products and services.
• Upselling products and services
• Researching and qualifying new leads
• Closing sales and achieving sales targets
• Designs and drafts reports

Required Skills

• Previous experience in an outbound call center or a related sales position
• Strong phone presence and experience dialing dozens of calls per day
• Proficiency in Microsoft Office and CRM software such as Pipedrive or Salesforce
• Excellent communication skills, both verbal and written
• Good organizational skills and the ability to multitask
• Excellent phone and cold calling skills
• Exceptional customer service skills
• Strong listening, presenting and sales skills
• Ability to achieve targets
• Must be coachable, with the ability and desire to learn

Required Education

• High school diploma or equivalent

Preferred Education

• Bachelor’s Degree

POSITION: Information Security Analyst  

DURATION: Full-Time  

LOCATION: Birmingham, AL/ Part time Remote 

SALARY: Negotiable (depending on level of experience) 

***To be noted regarding working hours, this position requires shift work- Shifts are rotated every 3-6 months and hours are typically as follows: 

First, Second & Third Shift • 1st Shift may start anywhere between 7am to 10am and end anywhere between 4pm and 7pm. • 2nd shift may start at 2pm or 2:30pm and end at 10pm or 10:30pm • 3rd Shift hours are 10pm to 8am  

JOB SUMMARY: 

This role is responsible for the support and monitoring of our various ticketing systems and handles events from our MDR (Managed Detection & Response) & EDR (Endpoint Detection & Response) Systems.  

JOB SKILLS: 

• Provide exceptional and professional customer service to our clients 
• Log all client contacts using Microsoft Teams and OS Ticket. 
• Research incidents and analyze log files 
• Reference and update internal Knowledge Base for known issues 
• Escalate issues, situations, or problems requiring urgent attention to Level II Analysts and Team Leads • Collaborate effectively with other service desk team members to resolve and documentissues
• Participate in ongoing training for IT operations 
• Work on projects or tasks assigned by supervisors 

 REQUIREMENTS: 

• Must have experience with MDR/EDR rule creation, advanced query creation, and analysis
• Minimum of 3 years of experience in Cyber Security, additional IT experience is a plus  
• Experience with SOC alert analysis and response 
• MDR/SIEM rule creation and queries 
• Log Source configuration/troubleshooting 
• Windows and firewall log analysis
• EDR queries (performing and creation) 
• EDR sensor installation/troubleshooting 
• Report Writing 
• Comfortable leading and participating in client video meetings 

 SUPERVISION:  

SUPERVISED BY: SOC Manager  

SUPERVISES: None 

 TRAVEL:  

Limited travel as needed 

 JOB QUALIFICATIONS:  

REQUIRED: High School Diploma or Equivalent  

DESIRED: Currently working toward a degree in the IT or Security fields Associates degree in information technology field Bachelors degree in information technology field 

• Background in a Help Desk environment tiers 1 & 2. At least 1-year experience in a customer service and technical role 
• Working knowledge of IT Infrastructure, Business Applications, and Help Desk technology 

 LICENSES, CERTIFICATIONS, AND/OR REGISTRATIONS:  

Current Driver’s License and Current automobile liability insurance.  

 ADDITIONAL SKILLS:

Experience in oral and written communication including analysis, preparation and report presentation. Must have ability to communicate, motivate, and organize projects among a broad spectrum of personnel, frequently under deadline pressure. Knowledge of personal computers and PC application and development software desired. 

PERSONAL TRAITS, QUALITIES, AND APTITUDES:  

Organized and capable of managing time effectively.  

Able to work independently and exercise sound judgment.  

Ability to effectively communicate with staff at all levels.  

Ability to manage multiple priorities, frequently under stressful deadlines.  

PHYSICAL REQUIREMENTS:  

Must be able to perform full-range sedentary work requiring sitting, walking, and standing.  

Must be able to perform limited range heavy work requiring sitting, standing, walking, and driving a vehicle.  

Must possess vision, hearing, feeling, physical strength and dexterity necessary to perform all the duties of a SIEM Sales Engineer.  

Must be able to communicate effectively both orally and in writing. Must be able to give and receive instructions and information, both in person and via telephone.  

Work requires exerting force of up to 100 pounds occasionally, and/or up to 50 pounds frequently, and/or up to 20 pounds constantly in moving objects or materials.  

 OTHER DUTIES:  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.